Refund claim on Galileo

CLaim PNR How to claim PNR: 1 Retrieve the airline PNR "Retrieval by Record Locator: C/ZZ*XXXXXX (ZZ indicates two letter airline code / XXXXXX indicates the airline vendor record locator) Retrieval by Flight and Name: C/ZZ*ZZ374/12APRFCO-WAHI/AMR (If a passenger is waitlisted, precede the flight number with W, e.g. C/ZZ*W/ZZ374/12APRFCO-WAHI/AMR " Claiming the PNR: 2 C/ZZ/OK "Once the last entry is performed a Galileo Locator is generated and the same is transmitted to all the carriers in itinerary. " "## You might receive an error while claiming PNR: CLAIM FAILED - ERROR IN VENDOR SYSTEM. In such scenario we need to get in touch with airline to find out the reason of not getting the PNR claimed. " "Note: Claiming a Group PNR and creating a Passive Group Booking are two different things, airline mention below have the functionality on 1G where in they permit us to claim their bookings and the claimed bookings are in “HK” status, however on the other hand the airline which does not support claiming PNR, we create passive booking for them in AK mode, these bookings are replica of the original booking and are made for the issuance purpose.. "