Galileo Queue Management

IMPORTANT COMMANDS FOR DAILY USE PRE-ASSIGNED QUEUES UTC UNABLE TO CONTACT LMT LEFT MESSAGE TO CALL BACK 0 URGENT URGENT 1 GENERAL GENERAL 1*CPD PAST DATE QUICK QUEUE 2 SEATING REPLIES QUEUE 3 SYNCHRONISATION ADVICE QUEUE 4-6 NOT YET ASSIGNED QUEUE 7 RQR FOLLOWUP (AWAITING VENDOR LOCATOR) QUEUE 8 TOD FOLLOWUP (NOT YET IN USE) QUEUE 9 TICKET REVIEW TAW (BFS WITH TAW) QUEUE 10 TICKET REVIEW TAU (BFS WITH TAU) QUEUE 11 FARES QUEUE 12 REVIEW BOOKING FILE QUEUE 13 NOT YET ASSIGNED QUEUE 14 AUTO TKT REJECT (BFS REJECTED FROM QUEUE 10 FOLLOWING QUEUE TICKETING) QUEUE 15 GROUPS ADVICE (GROUP BOOKING ADVICE QUEUE 16 ENDOR REMARKS (INCOMING FROM AIRLINES) QUEUE 17 WAITLIST KL (BFS WITH KL STATUS EXCEPT GROUP BOOKING) QUEUE 18 URGENT KK (BFS WITH KK WITHIN 14 DAYS) QUEUE 19 GENERAL KK (BFS WITH KK OUTSIDE 14 DAYS) QUEUE 20 UNABLE US UU (BFS WITH UU..US STATUS) QUEUE 21 UNABLE TO CONFIRM (BFS WITH UC..UN..NO STATUS) QUEUE 22 TIME CHANGED (BFS WITH TK..TL STATUS) QUEUE 23 HX NOTIFICATION (BFS WITH HX STATUS) QUEUE 24 AUX SERVICE ADVICE (BFS WITH SERVICE RESPONSES FROM HOTEL / CAR QUEUE 25 SERVICE INFO ADVICE (BFS WITH SSR STATUS NOTE:- THE REMAINING 74 Q (26 THROUGH 99) MAY BE ASSIGNED FOR YOUR OFFICE NEEDS HOW DO ASSIGNE THE QUEUE Ex: QCA- QPB@81 TO HYD or Any agent name. BOOKING FILE QUEUE COUNT QCA COUNT ALL QUEUES QCA/AH3 COUNT ALL QUEUES FOR BRANCH AH3 QCB COUNT QUEUES 0 AND 1 QCB/GL2 COUNT QUEUES 0 AND 1 FOR BRANCH GL2 QCB/GL2/15 COUNT QUEUE 15 FOR BRANCH GL2 QCB/6+12+25 COUNT QUEUES 6..12 AND 25 QCA/37*CDM*D1 COUNT QUEUE 37 CATEGORY DM DATERANGE 1 QCA/GL5/17*CBA*D4 COUNT QUEUE 17 FOR BRANCH GL5 CATEGORY BA DATE RANGE 4 QCTA/37 DISPLAY ALL ASSOCIATED INFORMATION ABOUT A SPECIFIC QUEUE QCTA/ALL FOR ALL QCDA DISPLAY ALL INFORMATION ASSOCIATED TO A QUEUE WITHOUT TITLES QCTA/83- Q/83*CATEGORY CODE TO OPEN THOSE QUEUES WHICH HAVE ASTERIK SIGN ON CATEGORY GENERAL MESSAGE QUEUE COUNT QCM COUNT GENERAL MESSAGE QUEUE QCM/1AJ COUNT GENERAL MESSAGE QUEUE FOR BRANCH 1AJ SUPERVISORY MESSAGE QUEUE COUNT QCS COUNT MESSAGES IN SUPERVISORY QUEUE QCS/JZ7 COUNT SUPERVISOR MESSAGE QUEUE FOR BRANCH JZ7 QUEUE ACTIVITY SUMMARY QA/ALL DISPLAY QUEUE ACTIVITY SUMMARY FOR ALL MAIN QUEUES QA/EA7/ALL DISPLAY QUEUE ACTIVITY SUMMARY FOR ALL MAIN QUEUES FOR BRANCH EA7 QA/60*CDM*D1 DISPLAY QUEUE ACTIVITY SUMMARY FOR QUEUE 60 CATEGORY DM DATE RANGE 1 QA/8+9+49*CCT+53 DISPLAY QUEUE ACTIVITY SUMMARY FOR MULTIPLE QUEUES WORKING A QUEUE Q SIGN IN TO QUEUE 0 OR 1 Q/18F SIGN IN TO QUEUE 0 OR 1 OF BRANCH 18F Q/27 SIGN IN TO QUEUE 27 Q/37*CDM SIGN INTO QUEUE 37 CATEGORY DM Q/37*CBA*D3 SIGN INTO QUEUE 37 CATEGORY BA DATE RANGE 3 Q/18F/27 SIGN IN TO QUEUE 27 OF BRANCH 18F Q+*IA SIGN IN TO URGENT QUEUE DISPLAYING AIR SEGMENTS ONLY Q/99+*RL-123XYZ SIGN IN TO QUEUE 99 AND DISPLAY SPECIFIED RECORD LOCATOR Q/GK5/99*CBA+*RL-123XYZ SIGN IN TO QUEUE 99 AT BRANCH GK5 CATEGORY BA AND DISPLAY PNR QP MOVE BACK 1 IN QUEUE (QUEUE PREVIOUS) QPI IGNORE CURRENT BF AND MOVE BACK 1 IN QUEUE QR REMOVE BF FROM QUEUE QFREE/B/78 REMOVE ALL BFS FROM Q78 - SECOND LEVEL AUTHORIS AND ABOVE ONLY FROM 26-99 QW LIST ALL QUEUES WHERE RETRIEVE BF RESIDES QX SIGN OUT OF QUEUE QXE SIGN OUT OF QUEUE AND END TRANSACTS THE BF QXER SIGN OUT OF QUEUE/END TRANSACT THE BF AND THEN REDISPLAY IT IN YOUR AAA QXI SIGN OUT OF QUEUE AND IGNORE BF QXIR SIGN OUT OF QUEUE-IGNORE THE BF AND THEN REDISPLAY IT IN YOUR A QX+QEB/43 SIGN OUT OF QUEUE AND PLACE BF ON QUEUE 43 LQI IGNORE BF PLACED ON QUEUE BY A LIST ENTRY QENDON ACTIVATE END OF QUEUE MARKER QENDOFF DEACTIVATE END OF QUEUE MARKER WORKING A QUEUE QM SIGN INTO GENERAL MESSAGE QUEUE QM/7Y6 SIGN INTO GENERAL MESSAGE QUEUE AT BRANCH 7XY QM/7XY-LST DISPLAY LAST MESSAGE IN MESSAGE QUEUE FOR BRANCH 7XY Q* REDISPLAY MESSAGE QRM REMOVE MESSAGE FROM GENERAL MESSAGE QUEUE QEMI PLACE MESSAGE AT BOTTOM OF QUEUE QEMI/YP7 PLACE MESSAGE AT BOTTOM OF QUEUE AT BRANCH MESSAGE QX+QRM SIGN OUT OF MESSAGE QUEUE AND REMOVE MESSAGE QEM SEND MESSAGE TO GENERAL MESSAGE QUEUE QEM/3B7 SEND MESSAGE TO GENERAL MESSAGE QUEUE AT BRANCH 3B7 Q*I REDISPLAY A GENERAL OR SUPERVISORY MESS&IGNORE ANY MODIFICATION TO MESS. Q*P REDISPLAY A GENERAL OR SUPERVISORY MESSAGE WITH ANY MODIFICATIONS MESSAG WORKING A QUEUE QT DESIGNATE CRT AS SUPERVISORY CRT FOR UMSG (ONLY 1 CRT PERMITTED QN CANCEL SUPERVISORY STATUS QS SIGN IN TO SUPERVISORY QUEUE QS/7Y6 SIGN IN TO SUPERVISORY MESSAGE QUEUE AT BRANCH 7Y6 QRS REMOVE SUPERVISORY MESSAGE QESI PLACE SUPERVISORY MESSAGE AT BOTTOM OF QUEUE QESI/GL2 PLACE SUPERVISORY MESSAGE AT BOTTOM OF BRANCH GL2 QUEUE QES OR SEND MESSAGE TO SUPERVISOR QUEUE QES/GL2 SEND MESSAGE TO SUPERVISOR QUEUE AT BRANCH GL2 NOTE: THE FOLLOWING ENTRIES MAY ONLY BE MADE BY SECOND LEVEL AUTHORISERS AND ABOVE? QT / QN / QS / QS/7Y6 / QRS PROCEDURE TO SEND SUPERVISORY OR GENERAL MESSAGE 1.TYPE MESSAGE IN NOTEPAD... EXAMPLE: NP. CONTACT TOUR OPERATOR RE 24 MAR-SMITH+ SEND MESSAGE BY ENTERING QES OR QES/GL2 SEND MESSAGE BY ENTERING QEM OR QEM/GL2 PLACING A BOOKING FILE ON QUEUE QEB PLACE BF ON OWN QUEUE 1 QEB/35 PLACE BF ON OWN QUEUE 35 QEB/37*CDM*D4 PLACE BF ON QUEUE 37 CATEGORY DM DATE RANGE 4 QEB/3RB/35 PLACE BF ON QUEUE 35 AT BRANCH 3RB QEB/1V/HN1/14 PLACE A BF ON QUEUE 14 AT APOLLO AGENCY HN1 QEB/7WV/42+78 PLACE BF ON QUEUES 42 AND 78 AT BRANCH 7WV QEB/P/27 PLACE BF ON QUEUE 27 OF CITY IN FIRST PHONE FIELD QEB/XX2/43*CTR+EA1/50*CDM*D2 PLACE BF ON QUEUE 43 CATEGORY TR AT BRANCH XX2 AND QUEUE 50 CATEGORY DM DATE RANGE 2 AT BRANCH EA1 BOOKING FILE INSTRUCTIONS QY* DISPLAY LIST OF BF INSTRUCTIONS QY*12+23+61-66 DISPLAY COMBINED SERIES AND RANGE OF BF INSTRUCTIONS QEB/67@9 QUEUE TO QUEUE 67 AND INSERT BF INSTRUCTION 9 QEB/67 DELETE BF INSTRUCTION LMT AND UTC QUEUES QCL COUNT LEFT MESSAGE TO CALL BACK QUEUE QCL/1AJ COUNT LEFT MESSAGE TO CALL BACK QUEUE FOR BRANCH 1AJ QLMCB PLACE BF ON LEFT MESSAGE TO CALL BACK QUEUE UNABLE TO CONTACT (UTC) QUEUE QCU COUNT BFS ON UNABLE TO CONTACT QUEUE QCU/GL2 COUNT BFS ON UNABLE TO CONTACT QUEUE FOR BRANCH GL2 QUTC PLACE BF ON UNABLE TO CONTACT QUEUE QUTC*TRY AFTER 6PM PLACE BF ON UNABLE TO CONTACT QUEUE WITH TEXT QI/15 SET UNABLE TO CONTACT TIME (SECOND LEVEL AUTHORISER) NOTE: FOR UTC QUEUE..BF WILL RETURN TO THE SAME QUEUE AFTER 180 MINUTES UNLESS OTHERWISE SPECIFIED. BOOKING FILE QUEUE MONITORING QINC/10 COUNT NUMBER OF PEOPLE WORKING A SPECIFIC QUEUE QINC/ALL COUNT NUMBER OF PEOPLE SIGNED INTO ALL QUEUES QINC/GL5/ALL COUNT NUMBER OF PEOPLE SIGNED INTO ALL QUEUES AT BRANCH GL5 BOOKING FILE QUEUE DISPLAY CONTROL QDB/GL2/46/S CHANGE BF QUEUE 46 TO SINGLE RECORD DISPLAY FOR BRANCH GL2 QDB/GL2/46/A OR QDB/GL2/46 >CHANGE BF QUEUE 46 TO AUTOMATIC DISPLAY SEQUENCE FOR BRANCH GL QDB/70/A OR QDB/70 CHANGE BF QUEUE 70 TO AUTOMATIC DISPLAY SEQUENCE FOR OWN BRANCH MESSAGE QUEUE DISPLAY CONTROL QDM/GL2/S CHANGE THE GENERAL MESSAGE QUEUE TO SINGLE MESSAGE DISPLAY FOR BRANCH QDMA/A OR QDM CHANGE THE GENERAL MESSAGE QUEUE TO AUTOMATIC DISPLAY SEQUENCE FOR OWN BRANCH QDM/GL2/A OR QDM/GL2 CHANGE THE GENERAL MESSAGE QUEUE TO AUTOMATIC DISPLAY SEQUENCE FOR BRANCH GL2 ADDING QUEUE/CATEGORY AND DATE RANGE TITLES QDQT DISPLAY FILL IN FORMAT FOR ADDING QUEUE TITLES QDQT/37 DISPLAY FILL IN FORMAT FOR ADDING CATEGORY AND DATE RANGE TITLES FOR QUEUE 37 NOTE:ONLY SECONDARY AUTHORIZERS CAN DO THIS. FOR RULES PLEASE GO FOR H/BFPI. QUEUE PREFATORY INSTRUCTIONS (QUEUE NAME HEADERS) QPB* DISPLAY ENTIRE QUEUE NAME TABLE QPB*15 DISPLAY QUEUE NAME TABLE (PREFATORYINSTRUCTION TABLE) FOR QUEUE QPB@55JOHNS Q CHANGE QUEUE NAME HEADER FOR Q 55 TO JOHNS Q SECOND LEVEL AUTHERI ONLY QPB@ALL/HH3 CHANGE ALL QUEUE NAME HEADERS OF PCC HH3 TO REFLECT MASTER TABL QPB@PRO/HB3 CHANGE THE PREASSIGNED QUEUE NAME HEADERS OF PCC HB3 REFLECT ACTIVATE/DEACTIVATE QUEUE QAB* DISPLAY WHICH QUEUES ARE ACTIVE QAB*EA7 DISPLAY WHICH QUEUES ARE ACTIVE FOR BRANCH EA7 QAB/28/ON ACTIVATE QUEUE NUMBER 28 OF OWN BRANCH QAB/GL2/28/ON ACTIVATE QUEUE NUMBER 28 OF BRANCH GL2 QAB/28/OFF DEACTIVATE QUEUE 28 OF OWN BRANCH QAB/GL5/28/OFF DEACTIVATE QUEUE NUMBER 28 OF BRANCH GL2 ACTIVATE/DEACTIVATE QUEUE CATEGORY QDCA/37*CDM ACTIVATE CATEGORY DM IN QUEUE 37 QDCA/37*CDM+CGB+CBA ACTIVATE UP TO 10 CATEGORIES FOR A SINGLE QUEUE IN ONE ENTRY QDCA/37*C1-20 CTIVATE UP TO 100 NUMERIC CATEGORIES (IN A RANGE) FOR A SINGLE QUEUE IN ONE ENTRY NOTE: ALL CATEGORIES ASSOCIATED TO A QUEUE ARE DEACTIVATED WHEN THE QUEUE IS DEACTIVATED. THE QUEUE MUST BE EMPTY OF BOOKING FILES. ALL DATE RANGES ARE ALSO DEACTIVATED QDCX/37*CDM DEACTIVATE CATEGORY DM IN QUEUE 37 QDCX/37*CDM+CGB+CBA CATEGORIES IN ONE ENTRY QDCX/37*C1-20 DEACTIVATE UP TO 100 NUMERIC CHARACTERS (IN A RANGE) QDCX/37*CDM+C17*C50-65 DEACTIVATE ALPHA/NUMERIC AND RANGES OF CATEGORIES IN ONE ENTRY CATEGORIES AND DATE RANGES QDCA/37*CDM*D1 ACTIVATE CATEGORY DM AND DATE RANGE D1 FOR QUEUE 37 NOTE:UP TO 10 CATEGORIES AND 4 DATE RANGES CAN BE ASSOCIATED IN ONE ENTRY. SEPARATE WITH AND END ITEM (+). QDCA/37*CDM*D1+CBA*D1-4 ACTIVATE CATEGORY DM WITH DATE RANGE 1 AND CATEGORY BA WITH DATE RANGES 1-4 ACTIVATE/DEACTIVATE DATE RANGES * TO ACTIVATE A DATE RANGE YOU MUST HAVE AN ACTIVE CATEGORY * YOU MUST USE DESIGNATORS D1/D2/D3/D4 * YOU MUST ACTIVATE DATE RANGES IN SEQUENTIAL ORDER QDDA/37*CDM*D1 ACTIVATE DATE RANGE D1 IN CATEGORY DM QDDA/37*CDM*D1-4 ACTIVATE DATE RANGES D1-4 IN ONE ENTRY FOR CATEGORY DM QDDX/37*CDM*D1 DEACTIVATE DATE RANGE D1 IN CATEGORY DM QDDX/37*CDM*D1-4 DEACTIVATE DATE RANGES D1-4 IN ONE ENTRY FOR CATEGORY DM COPY CATEGORIES AND DATE RANGES QDCC/37 COPY CATEGORIES AND DATE RANGES OF QUEUE 37 TO Q 60 FILL IN FORMAT APPEARS FOR QUEUE 37 * USE -N- TO COPY THE CATEGORY AND DESIGNATOR ONLY *USE-Y-TO COPY THE CATEGORY WITH BOTH DESIGNATOR AND CATE TITLE MOVE ENTIRE QUEUE QB29/47 MOVE ALL BFS FROM QUEUE 29 TO QUEUE 47 QB29/37*CDM MOVE ALL BOOKING FILES FROM QUEUE 29 TO QUEUE 37 FOR CATE DM QB29*CHH/37*CDM*D1 MOVE BOOKING FILES FROM QUEUE 29 CATEGORY HH TO QUEUE 37 CATEGORY DM DATE RANGE 1 QB29/GL3/35 MOVE ALL BFS FROM QUEUE 29 TO BRANCH GL3 QUEUE 35 QB26/41-999 MOVE 999 BFS FROM QUEUE 26 TO QUEUE 41 QB45/GL3/33-450 MOVE 450 BFS FROM QUEUE 45 TO BRANCH GL3 QUEUE 33 NOTE: THE MAXIMUM NUMBER OF BFS TO BE MOVED IS 999. TO MOVE MORE MULTIPLE ENTRIES ARE REQUIRED(QUEUES 26TO 99 ONLY) QUEUE FORWARDING QF/45+32 FORWARD BF*S FROM QUEUE 45 TO QUEUE 32 QF/45+EA7/50*CMW*D2 FORWARD BF*S FROM QUEUE 45 TO BRANCH EA7 QUEUE 50 CATEGORY MW DATE RANGE 2 QFX/45 CANCEL QUEUE FORWARDING (INDICATE ORIGINAL QUEUE) QFSTAT DISPLAY QUEUE FORWARD STATUS QFHIST DISPLAY QUEUE FORWARD HISTORY BOOKING FILE QUEUE PRINTING (MAX. QUEUE LENGTH IS 385 BF PRINTS ON ITINERARY PRINTER). QPRINT/B/48 PRINT ALL BFS ON QUEUE 48 QPRINT/B/37*CDM PRINT ALL BOOKING FILES ON QUEUE 37 QPRINT/B/37*C17*D2 PRINT ALL BOOKING FILES ON QUEUE 37 FOR CATEGORY 17DATE RANGE2 QPRINT/B/GL3/55 PRINT ALL BFS ON BRANCH GL3 QUEUE 55 QPRINT/B/22*H PRINT ALL BFS ON QUEUE 22 WITH HISTORY QPRINT/B/37*CDM*H PRINT ALL BOOKING FILES FOR QUEUE 37 CATEGORY DM WITH HISTORY QPRINT/B/19*1/50 PRINT BFS BY RANGE QPRINT/B/19*1/50*H PRINT BFS BY RANGE WITH HISTORY QPRINT/B/53*1/50*N.I+*H PRINT BFS BY RANGE WITH NAME AND ITINERARY PLUS HISTORY MESSAGE QUEUE PRINTING QPRINT/M PRINT ALL ITEMS ON GENERAL MESSAGE QUEUE QPRINT/M/GL2 PRINT ALL ITEMS ON BRANCH GL2 GENERAL MESSAGE QUEUE QPRINT/S PRINT ALL ITEMS ON SUPERVISORY MESSAGE QUEUE QPRINT/S/XX1 PRINT ALL ITEMS ON SUPERVISORY MESSAGE QUEUE FOR BRANCH XX1 STOP QUEUE PRINTING QPRINT/STOP STOP PRINT FUNCTION PRINTABILITY P- MOST OF THE QUEUE INPUTS CAN BE OUTPUT TO A PRINTER BY PRECEDING THE INPUT WITH P- EXAMPLES: P-QCA PRINT QUEUE COUNT FOR ALL QUEUES... OUTPUT IS TO PRINTER P-QLD/39*CDJ*C2 PRINT LIST OF NAMES IN SPECIFIED QUEUE P-QY* PRINT BF INSTRUCTIONS LIST QUEUE SORT QSORT99/98 SORT ALL ITEMS FROM THE FIRST SPECIFIED BF QUEUE OF OWN CITY TO THE SECOND SPECIFIED BF QUEUE OF OWN CITY IN DATE ORDER OF THE FIRST ACTIVE BF SEGMENT QSORT99/98*CDM*D1 SORT ALL ITEMS FROM THE FIRST SPECIFIED BF QUEUE OF OWN CITY TO THE SECOND SPECIFIED BF QUEUE OF OWN CITY IN DATE ORDER FOR THE FIRST ACTIVE BF SEGFOR CATE DM DATE RANGE QSORT99/XX1/98*CDM SORT ALL ITEMS FROM THE FIRST SPECIFIED BF QUEUE OF OWN CITY TO THE SECOND SPECIFIED BF QUEUE OF THE SPECIFIED DESTINATION CITY FOR CATEGORY DM IN THE DATE ORDER OF THE FIRST ACTIVE BF S QSORTID*99/KLM/98+RWD/92+JMP/91+MJP/90 SORT ALL ITEMS FROM THE SPECIFIED BF QUEUE OF OWN CITY TO THE SPECIFIED BF QUEUES OF THE OWN CITY BY SPECIFIC AGENCY SIGN-ON ID IN DATE ORDER OF THE FIRST ACTIVE BF SEG LIST NAMES IN QUEUE (MUST BE OUT OF QUEUE) QLD/39 LIST ALL NAMES IN QUEUE 39 QLD/50/T LIST ALL NAMES IN QUEUE 50 WITH DATE AND TIME STAMP QLD/1AA1/39*CDM*D3 LIST ALL NAMES IN QUEUE 39 CATEY DM DATE RANGE 3 FOR BRANCH 1AA1 QLD/39-@ LIST ALL PDQ NAMES IN QUEUE 39 QLD/1AA1/39*CDM*D3 LIST ALL NAMES IN QUEUE 39 CATE DM DATE RANGE 3 FOR BRANCH 1AA1 QLD/39-@ LIST ALL PDQ NAMES IN QUEUE 39 QLD/50-S/T LIST NAMES BEGINNING WITH S IN QUEUE 50WITH DATE AND TIME STAMP QLD/50*CRM*D1/T LIST ALL NAMES IN QUEUE 50 CATE RM DATE RANGE 1 WITH DATE & TIMe QLD/50/TS LIST SINGLE NAME IN QUEUE 50 WITH DATE AND TIME STAMP QUEUE TICKETING TKPQ PRINT ALL BOOKING FILES IN QUEUE (ALREADY SIGNED INTO QUEUE) TKPQ/10 PRINT ALL BOOKING FILES IN Q10 (NOT SIGNED INTO QUEUE) TKPQ/N9L/10 PRINT ALL BOOKING FILES FOR BRANCH N9L QUEUE NUMBER 10 TKPQ/10/STOP STOP TICKETING ON QUEUE 10 NOTE: ALL TICKET/ITINERARY MODIFIERS MUST ALREADY BE STORED BY TMU ENTRIES PRIOR TO QUEUE TICKETING. NOTE: REJECTED BOOKING FILES FROM Q10 WILL DROP ONTO QUEUE 14. REJECTED BOOKING FILES FROM ANY OTHER QUEUE WILL REMAIN ON THAT QUEUE. DISPLAY NEXT BOOKING FILE AFTER TICKETING QNXTON ACTIVATE DISPLAY NEXT BF IN QUEUE AFTER TICKETING QNXTOFF DEACTIVATE DISPLAY NEXT BF IN QUEUE AFTER TICKETING